Effective Date: April 26, 2025

U.S. Care, LLC dba U.S. Care Behavioral Health (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share personal information, as well as your rights regarding this information. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address, and your comment or inquiry.

• Health-related Information: Health history, previous provider information, and information about your current condition.

• Usage Data: Information about how you interact with our website and services, including IP address, browser type, and access times.

• Communication Preferences: Your preferences for receiving communications from us.

2. How We Use Your Information

We use the collected information to:

• Provide and improve our services.

• Communicate with you regarding our services, updates, and promotions.

• Respond to your inquiries and support requests.

• Analyze usage patterns to enhance user experience.

• Comply with legal obligations and enforce our terms.

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our business and providing services, such as IT support and payment processors.

• Legal Requirements: When required by law or to protect our rights and safety.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Mobile Opt-in, SMS consent, and Phone Numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.

4. Consent for SMS Communications

We may send you SMS messages for service-related communications. Your consent to receive SMS messages is not shared with third parties for marketing purposes. You can opt out of receiving SMS messages at any time by following the instructions provided in the message or contacting us directly. You agree to receive text messages from U.S. Care Behavioral Health related to conversational purposes. You may reply STOP to opt-out at any time. Reply to HELP for assistance. Messages and data rates may apply. Message frequency will vary.

Learn more on our Privacy Policy Page.

5. Information Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Object to or restrict the processing of your information.

• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at support@myuscare.com

7. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the content or privacy practices of these sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

U.S. Care Behavioral Health

8601 Mayland Dr

Henrico, VA 23294

Phone: 888-978-3801

Email: support@myuscare.com

Website Privacy Policy Link

Our Privacy Policy is accessible at: https://www.myuscare.com/privacy-policy