Referring Professionals

Referring Professionals

U.S. Care accepts referrals from healthcare providers, child services, courts, and other agencies. Our comprehensive behavioral services provide clients with caring, compassionate assistance in overcoming their mental health and substance abuse challenges to improve their lives and reach their personal goals.

We work closely with referring professionals to meet the immediate and long-term needs of their clients.

  • Well-qualified and well-trained staff
  • Same-day or next-day turnaround from referral to attempted first contact with clients

Our experienced, compassionate staff can conduct comprehensive assessments to determine which service(s) would provide the most effective treatment plan for our clients. We offer assessments for children, adolescents, and adults.

Family support services (FSS) are designed to help families develop the skills necessary to remain together. These in-home and community-based services focus on the families, individually and together, on parenting skill development, coping skill development, and team-based planning meetings. Supervised visitation services and clinical court appearances are provided when needed.

Intensive In-Home (IIH) services are provided to children and adolescents who are at risk of an out-of-home placement or who are transitioning back home after an out-of-home placement. Typically conducted at the child’s residence, the service provides intensive, time-limited interventions to address the documented clinical needs of the child or teenager.

Our goals are to prevent out-of-home placements and help children and teenagers transition back from out-of-home placements.

  • Individual and family counseling. By providing structured, outcome-driven therapeutic treatment for the child and family, we assist the family in identifying and promoting the strength of family members and the family unit and promote positive involvement in the home, school, and community.
  • Training to build skills to manage challenges. Our staff works with the child and family to develop effective communication skills and to understand and practice appropriate problem-solving, anger management, and interpersonal skills.
  • Facilitating the transition to home from out-of-home placement. U.S. Care helps children and teenagers who have been placed in foster care, a group home, psychiatric hospitalization, residential program, or correctional placement with the transition home.
  • Developing and implementing an individualized service plan (ISP). Our service team will design a personalized service plan designed to discharge the child from services.
  • Coordinating with required services. Our staff provides the necessary linkage of supports through service coordination with doctors, schools, courts, hospitals, Family Assessment and Planning Teams (FAPT), social services, parents and others involved in the child’s treatment to provide a comprehensive, holistic approach to service.

Eligibility Requirements

To be eligible for IIH services, the child or adolescent must demonstrate a clinical necessity for the service arising from a severe condition due to mental, behavioral, or emotional illness that results in significant functional impairments in major life activities. The child or teenager must meet at least two (2) of the following criteria on a continuing or intermittent basis:

  1. Has difficulty due to mental, behavioral, or emotional illness in establishing or maintaining normal interpersonal relationships to such a degree that they are at risk of hospitalization or out-of-home placement because of conflicts with family or community; and/or
  2. Exhibits such inappropriate behavior due to mental, behavioral, or emotional illness that repeated interventions by the mental health, social services, or judicial system are necessary; and/or
  3. Exhibits difficulty in cognitive ability due to mental, behavioral, or emotional illness such that they are unable to recognize personal danger or recognize significantly inappropriate social behavior. For example, is at risk for acting out in such a fashion that will cause harm to themselves or others.
  4. The child is at risk of out-of-home placement due to the clinical needs of the child, and either:
    • Services that are far more intensive than outpatient clinic care are required to stabilize the child in the family situation; or
    • The child’s residence, as the setting for services, is more likely to be successful than a clinic.

Exclusionary criteria include:

  • Youth who are married
  • Youth who are in active duty with any of the armed forces of the United States
  • Active psychotic behavior
  • Active substance abuse that interferes with interaction

The Mental Health Skill-Building service provides goal-directed training to enable adults and adolescents 18 years or older to achieve and maintain independence and community stability in the most appropriate, least restrictive environment.

The service includes structured, outcome-driven training in the following areas:

  • Skills for daily living. We assist the client in developing and improving their functional skills and appropriate behavior related to their health and safety, striving to increase the teenager or adult’s level of self-sufficiency and independence within their homes or the least restrictive environments.
  • Health and safety management. U.S. Care’s staff will design a plan to help the client manage and maintain their symptoms, medication and daily health practices.
  • Development and implementation of an individualized service plan (ISP). We will design a personalized service plan to provide a guide for the client’s treatment that will assist them in managing their symptoms and achieving their personal goals.
  • Use of community resources. Our service plans identify and coordinate access to community resource agencies to assist our clients as the move toward self-sufficiency and independence.

Eligibility Requirements

U.S. Care offers MHSS for adults and adolescents 18 years or older* who meet all of the following four (4) criteria.

Please note: We accept Virginia Medicaid insurance; the following eligibility requirements apply to those insurances only. Any person paying directly for the service can receive customized service to his or her liking and are not bound by the eligibility requirements listed below.

  1. Has a primary diagnosis of schizophrenia or other psychotic disorder, major depressive disorder (recurrent), or bipolar disorder I or II
  2. Requires individualized, goal-directed training in acquiring or maintaining self-regulation of basic living skills
  3. Has a history of any of the following:
    • Psychiatric hospitalization
    • Residential crisis stabilization
    • Intensive Community Treatment (ICT)
    • Program of Assertive Community Treatment (PACT) services
    • Placement in a psychiatric residential treatment facility (RTC Level C)
    • TDO evaluation as a result of decompensation related to serious mental illness
  4. Has had a prescription for anti-psychotic, mood stabilizing, or anti-depressant medications within the past 12 months

*Person must be in or transitioning to an independent living situation if under 21 years old.

Mentoring matches school-age children and teenagers with trained adults to provide a one-on-one relationship with a positive role model for each child. The mentoring relationship helps the children improve their social skills, discover and develop their talents, develop coping skills, and, if needed, help with schoolwork.

Outpatient Therapy is provided to children, teenagers, and adults requiring therapeutic treatment to improve behavior and functioning, reduce symptoms, and increase coping skills. U.S. Care’s personalized services may include counseling, evidence-based treatments, psychotherapy, and behavior management. They are generally held in an office setting. 

We offer:

  • Individual therapy. Our staff works with each patient to provide treatment specific to the patient’s issue and age. .
  • Family therapy. We work with families to strengthen the family relationships and patterns of communication, improve interpersonal boundaries, encourage responsible behaviors, and improve parenting skills.
  • Group therapy. U.S. Care provides group therapy to patients share similar issues or concerns and who can benefit from the group process.
  • Addiction and recovery treatment services (ASAM Level 1.0). The treatment goal for addiction and recovery treatment services is to help patients achieve changes in alcohol and/or drug use and addictive behaviors. Our licensed staff is experienced in working with children, adolescents, and adults.

The table below shows the accepted payment methods for each of our services.

Accepted Payment MethodsVirginia Medicaid*Beacon/
Humana*, **
County –
Services Offered
A. Home and Community-Based Services
 1. Family Support ServicesXX
 a. Intensive Family Preservation ServicesXX
 b. Supervised VisitXX
 i. Supervised Visit MonitoredXX
 i. Supervised Visit TherapeuticXX
 2. Intensive In-HomeXXXX
 3. Mental Health Skill-BuildingXXXX
 4. MentoringXX
B. Outpatient Therapy
 1. Addition and Recovery Treatment Services (ASAM 1.0)XXXXX
 2. Individual TherapyXXXXXX
 3. Family TherapyXXXXXX
 4. Group TherapyXXXXXX

* Virginia Medicaid Insurers

– Anthem HealthKeepers Plus(CCCP)
– Aetna Better Health of Virginia (CCCP)
– Magellan Complete Care of Viginia (CCCP)
– Magellan Behaviorial Health of Virginia (BHSA)
– Sentara – Optima Health (CCCP)
– UnitedHealthcare – Optum (CCCP)
– Virginia Premier Elite Plus (CCCP-Pending)
– Beacon/Humana

** Commercial Insurance

Anthem BlueCross BlueShield
– Professional Provider
– Preferred Professional Provider
– Medicare Advantage
– Medicare Medicaid Dual Integration

– BlueCross BlueShield
– BlueChoice